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FAQ
Shipping
Who do I contact if I have a request for an order or a general question?
Please send us an email to info@mymahol.com. Describe your concerns as precisely as possible.
What do I do if my goods are faulty or damaged?
It is our concern that all customers receive the high quality products. If you make a mistake, please send a message to info@mymahol.com.
We would look forward to detailed descriptions and pictures.
How do I exchange an item?
Please send us an email with the request for an exchange and which item it is.
What do I do if I have received the wrong product?
Send a photo and the order confirmation to info@mymahol.com.
Can customs duties be imposed?
Yes, customs fees may apply, but we will cover customs fees from a purchase value of $200
Payment
Where do I transfer the amount?
Please transfer the amount of your order to the following account:
Zürcher Kantonalbank
Account number (IBAN):
CH35 0070 0114 8021 4988 1
BIC (SWIFT): ZKBKCHZZ80A
How to get the customs fees back?
Send us a photo of the receipt for the customs fees by email and your bank details so that we can transfer the amount to you.
Returns
Can I return my ordered items?
You can cancel your purchase within 14 days of receipt and return it to us. Clothing that has already been worn or washed will not be accepted for exchange or return.
How does the return process work?
You send the return to the following address within 14 days of receipt:
MAHOL KLG
Tannenbergstrasse 62
8625 Gossau ZH
Who bears the cost of the return?
The customer bears the costs for a return.
Why does the customer bear the costs for the return itself?
We have opted for a chargeable return, because we want to prevent indiscriminately ordered products that you do not want at all. Since every further transport is harmful to the environment, we want to keep it as low as possible and achieve so that our customers only order what you really want.
Do I have to send my package insured?
The shipment does not have to be insured, but it must be traceable. Please make sure that your shipping service provider provides you with a tracking link.