Please send us an email to email@example.com. Describe your concerns as precisely as possible.
It is our concern that all customers receive the high quality products. If you make a mistake, please send a message to firstname.lastname@example.org.
We would look forward to detailed descriptions and pictures.
Please send us an email with the request for an exchange and which item it is.
Send a photo and the order confirmation to email@example.com.
Yes, customs fees may apply, but we will cover customs fees from a purchase value of $200
Please transfer the amount of your order to the following account:
Account number (IBAN):
CH35 0070 0114 8021 4988 1
BIC (SWIFT): ZKBKCHZZ80A
Send us a photo of the receipt for the customs fees by email and your bank details so that we can transfer the amount to you.
You can cancel your purchase within 14 days of receipt and return it to us. Clothing that has already been worn or washed will not be accepted for exchange or return.
You send the return to the following address within 14 days of receipt:
8625 Gossau ZH
The customer bears the costs for a return.
We have opted for a chargeable return, because we want to prevent indiscriminately ordered products that you do not want at all. Since every further transport is harmful to the environment, we want to keep it as low as possible and achieve so that our customers only order what you really want.
The shipment does not have to be insured, but it must be traceable. Please make sure that your shipping service provider provides you with a tracking link.